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FAQ

Store credits are gladly provided if the item does not end up being a good fit for your home, but we do require that the buyer pay for original and return shipping and the item must be returned in its original condition before refund can be issued. You have 3 days from the date you receive the item to return it for full trade-in credit (excludes original shipping cost). Buyer will be responsible for shipping charge to return the rug toThe Curated Loom. *Returns are not accepted on sale or discounted items, or items that have been given a lesser price than the listed price.*

Yes. All of our rugs are sourced from dealers who professionally clean the rugs prior to being shipped to you. 

Yes they are. We pride ourselves on authentic, one-of-a-kind hand-knotted pieces.

Where do you source your vintage rugs?
Our vintage rugs primarily come from Middle Eastern Countries. We have relationships established with regional partners to source the best rugs for our customers.

How should I care for my rug?
Vacuum your wool rug regularly. If your rug has fringe, be careful to avoid the fringe. Have your wool rug professionally cleaned every 5 - 10 years. Hand-knotted rugs are made to last. Do not be afraid to vacuum regularly. **Do not use a normal carpet cleaner for these rugs, as it can damage them.

Will my rug fade?
Yes, but it's over a long period of time. The colors in oriental rugs often soften over time. This tends to be a natural process and adds to the uniqueness of the rug. To evenly distribute sun fading, be sure to rotate your rug yearly. 

Yes! Reach out in person or online! We love to provide recommendations on your space to make the most of these beautiful rugs.